Privacy Policy
Fibro Fix Privacy Policy
Fibro Fix understands that your privacy is important and we respect your privacy choices. In addition, we want to ensure that you know exactly how your information may be used. This Privacy Policy reflects our commitment to those principles and explains:
- Information we collect
- How we use your information
- How we protect your information
- Choices you have regarding your personal information
- How to contact us
This Privacy Policy applies to web sites owned and operated by Fibro Fix as well as mobile device applications (“Apps”) for the iPhone, the iPad and mobile devices operating with the Android operating system.
Information We Collect
Personal Information
Should you provide it, we may collect the following types of information from you (“Personal Information”), which may include information that can be used to identify you:
- Name
- Age
- Email Address
- Mailing Address
- Telephone Number(s)
- Credit Card Information
- Social Networking Handle or Username
- Photo or Video
In certain cases, we may request that you provide some of the information identified above in order to obtain specific products or services. If you choose not to provide the information we request, you may still use our web site but you may be unable to access certain features or services. When you register to receive any products or services from Fibro Fix or provide information to Fibro Fix in any other manner, you agree to provide only true, accurate, current and complete information.
Non-Personal Information
We may automatically receive and log certain types of information that cannot be used to identify you (“Non-Personal Information”) when you visit or interact with the Fibro Fix web site, services, Apps or other products, including:
- Browser Information
- Operating System Information
- Mobile Device Information (e.g., device identifier, mobile operating system, etc.)
- IP Address
- Internet Service Provider
- Content Viewed
- Geographic Location
- Connection Speed
- Time of Visit
- Referring Site, Application or Service
- Registration Time
Non-Personal Information about your use of the Fibro Fix web site and your use of other web sites is collected through the use of Cookies and Web Beacons. “Cookies” are small data files that are stored on the hard drive of the computer you use to view a web site. Every computer that accesses the Fibro Fix web site is assigned a unique cookie by Fibro Fix. “Web Beacons” are graphic image files imbedded in a web page typically used to monitor activity on a web page and send back to its home server (which can belong to the host site, a network advertiser or some other third party) information from your browser, such as the IP address, the URL of the page on which the Web Beacon is located, the type browser that is accessing the site and the ID number of any Cookies on your computer previously placed by that server.
In addition, third parties under contract with Fibro Fix may use Cookies or Web Beacons to collect Non-Personal Information about your usage of the Fibro Fix web site. These third party advertising service providers may use this information, on our behalf, to help Fibro Fix deliver advertising on the Fibro Fix web site as well as on other sites on the Internet based on your browsing activity on our sites. Fibro Fix may further tailor the advertising on these third party sites based on additional Non-Personal Information to the extent known by Fibro Fix or these third parties.
Social Networking Sites
If you choose to use any third party website or service that is integrated with Fibro Fix, such as Facebook, Google+ or Twitter (“Social Networking Sites”), we may receive Personal Information from such Social Networking Sites, including, but not limited to:
- Name
- Nickname or Username
- Photo or Graphic Avatar
- Unique Third Party Website Identifier (e.g., Facebook User ID)
- Biographical or Demographic Information (e.g. professional title, gender, college attended, etc.)
- Likes and Interests
- Contacts / Friends / Associations
- Any Information that Is Publicly Available on Third Party Websites
Fibro Fix offers the ability to use certain Social Networking Sites to facilitate your registration on Fibro Fix. We may also use information about your profile and connections on Social Networking Sites to allow you to share or connect with your friends and contacts on Fibro Fix or to personalize your experience.
Your decision to use, or share with, a Social Networking Site when accessing or using the Fibro Fix web site is completely voluntary. Fibro Fix is not responsible for compliance with the policies or practices of any Social Networking Site. You should ensure that you are comfortable with the information such Social Networking Sites may make available to Fibro Fix by reviewing those Social Networking Sites’ privacy policies and service terms, and by modifying your privacy settings and preferences on those web sites accordingly.
Any information we receive from Social Networking Sites will be governed by this Privacy Policy.
Fibro Fix Apps
When you download and install a Fibro Fix App onto your mobile device we assign a random number to your App installation. This number cannot be used to identify you personally, and we cannot identify you personally unless you choose to become a registered user of a Fibro Fix App. We use this random number in a manner similar to our use of Cookies as described above. Unlike Cookies, the random number is assigned to your installation of an App itself and not a browser, because Apps do not work through your browser. If you do not want us to use the random number for the purposes for which we use Cookies, please do not use any Fibro Fix Apps and please use your mobile device browser to access the Fibro Fix web site or our mobile optimized sites. We do not obtain any information about your mobile device other than the brand, make and model and type of operating software your device uses.
Analytics Services
Fibro Fix uses third party analytics providers and products to obtain, compile and analyze information (that may include Personal Information) about how users are using and interacting with the Fibro Fix web site. Fibro Fix may provide information (including Personal Information) to these analytics providers for the purpose of obtaining statistics and other information about how users are using and interacting with the Fibro Fix web site. These analytics providers may use tracking techniques other than Cookies to recognize your computer or device and/or to collect or compile this information. These techniques may be used directly on the Fibro Fix web site. Fibro Fix has no responsibility for the technologies, tools or practices of the third parties that provide analytics products and services to Fibro Fix. Please be aware that your web browser may not permit you to block the use of these techniques, and that browser settings that block conventional Cookies may have no effect on such techniques.
Non-Personal Information Collected by Third Parties Not Acting on Fibro Fix’s Behalf
We work with third parties to display advertising that reflects the interests and preferences of our users. Sponsors or advertisers on the Fibro Fix web site may use their own Cookies, Web Beacons or other online tracking technologies in the banner advertisements served on the Fibro Fix web site and in emails, special promotions, Daily Posts or Newsletters we send you. Their advertisements may be displayed on the Fibro Fix web site or on other sites that you visit after you visit the Fibro Fix web site. Some advertisers use companies other than Fibro Fix to serve their ads and to monitor users’ responses to ads, and these companies (“Ad Servers”) may also collect Non-Personal Information through the use of Cookies or Web Beacons on the Fibro Fix web site.
We do not control how third parties use Cookies or Web Beacons or how they manage the Non-Personal Information they gather through the use of these technologies on the Fibro Fix web site. However, we do require sponsors, advertisers and Ad Servers who collect Cookie or Web Beacon information through the Fibro Fix web site to agree that they will not collect any Personal Information from the Fibro Fix web site without your consent. They have promised us they will not link any Non-Personal Information collected by them on the Fibro Fix web site to Personal Information they or others collect in other ways or from other sites.
Personal Health Information
In connection with certain services offered by Fibro Fix, we may request information regarding your health history. To the extent we collect any personal health information, we will comply with all applicable laws and regulations relating to the privacy and security requirements for such information. While we will work to maintain the privacy of all health information that you may provide to us, Fibro Fix is currently not subject to the privacy and security requirements of the Health Insurance Portability and Accountability Act of 1996 (HIPAA) or any other laws applicable to medical professionals and health care providers (or other “covered entities”).
How We Use Your Information
We may use information we collect about you to:
- Administer your account
- Provide you with access to particular services
- Respond to your inquiries and send you communications
- Obtain your feedback on our sites and our offerings
- Statistically analyze user behavior and activity
- Provide you with more relevant content and advertisements
- Conduct research and measurement activities
- Send you personalized emails or secure electronic messages pertaining to your interests, including news, announcements, reminders and opportunities
Use of Personal Information
We use the information we obtain from you to provide Fibro Fix products and services, fulfill your requests, improve our products and services, personalize and tailor your experience on our web site, operate our business, and understand how users are engaging with Fibro Fix. In addition, we may use information from you to facilitate the delivery of content or advertisements that we believe may be of interest to you, or to communicate with you about new or existing products and services or special offers.
Fibro Fix does not make your Personal Information available to third parties for marketing purposes.
Use of Non-Personal Information
We may combine Personal and Non-Personal Information about you, and may combine this information with information from external sources. Third parties may also use Non-Personal Information in order to display advertising that reflects the interests and preferences of our users.
We also use Cookies in order to conduct surveys for our own use and on behalf of our advertisers. These Cookies are used to determine whether you have seen certain content or advertising so that we may request your opinions. We may also use Cookies to authenticate respondents or to help you pick up where you left off in a survey. If you have Cookies disabled you may not be able to participate in some surveys.
Remarketing on Third Party Web Sites
The Fibro Fix web site employs [Google AdWords Remarketing (“Adwords”)] to advertise Fibro Fix goods and services across the Internet. This is how it works: AdWords uses Cookies to track which parts of the Fibro Fix web site you have viewed. Then, using the Non-Personal Information obtained through those Cookies, third party vendors (e.g., Google) display Fibro Fix ads specifically tailored to you on third party web sites that you visit. This way, we are able to advertise Fibro Fix goods and services in a way that best suits your specific needs.
If you do not wish to participate in AdWords, you can opt out by visiting Google’s Ads Preferences Manager. You can also opt out of any third-party vendor’s use of Cookies by visiting www.networkadvertising.org/choices.
Research and Measurement Activities
Information that Fibro Fix collects about you may be combined by Fibro Fix with other information available to Fibro Fix through third parties for research and measurement purposes, including measuring the effectiveness of content, advertising or programs. This information from other sources may include age, gender, demographic, location, personal interests, product purchase activity or other information. We may report aggregate information, which is not able to be identified back to an individual user of the Fibro Fix web site, to our current or prospective advertisers and other business partners. We do not sell or share any Personal Information with any third parties, except contractors performing services on our behalf who agree not to use this information received from us for any purpose other than performing services on our behalf.
Disclosures to Fibro Fix Operations and Maintenance Contractor
Fibro Fix contractors sometimes have limited access to your Personal and Non-Personal Information in the course of providing products or services to Fibro Fix. These contractors include vendors and suppliers that provide us with technology, services, data analysis, research, advertising and marketing assistance and/or content for the operation and maintenance of the Fibro Fix web site. We contractually require that our operations and maintenance contractors: (1) protect the privacy of your Personal and Non-Personal Information consistent with this Privacy Policy and (2) not use or disclose your Personal or Non-Personal Information for any purpose other than providing the limited service or function for Fibro Fix.
Disclosures to Third Party Web Sites
Certain content, services and advertisements offered to you through the Fibro Fix web site are served on, or contain links to, web sites hosted and operated by a company other than Fibro Fix (“Third Party Web Sites”). Fibro Fix does not disclose your Personal Information to these Third Party Web Sites without your consent, but you should be aware that any information you disclose to the other web sites once you access these other web sites is not subject to this Privacy Policy. Fibro Fix does not endorse and is not responsible for the privacy practices of these Third Party Web Sites. You should review the privacy policy posted on the other web site to understand how that Third Party Web Site collects and uses your Personal Information and Non-Personal Information.
Third Party Promotions
From time to time, Fibro Fix may provide you with the opportunity to opt-in to receive promotional offers and marketing communications from our affiliates and commercial partners. If you do not opt-in, Fibro Fix will not send you any such promotional offers. You may also opt-out of receiving any such promotional offers at any time by clicking the “unsubscribe” link in the body of the communication.
Mandatory Disclosures
Except as described in this Privacy Policy or as specifically agreed to by you, Fibro Fix will not disclose any Personal Information it gathers from you through the Fibro Fix web site. We may only release Personal Information to third parties:
- To comply with legal requirements such as a law, regulation, search warrant, subpoena or court order.
- In special cases, such as to protect property or defend or assert legal rights.
- In the event of a corporate change in control resulting from, for example, a sale to another entity, or in the event of a sale of assets or a bankruptcy, Fibro Fix reserves the right to transfer your Personal Information to the new party in control or the party acquiring assets. In the event of such a change, your Personal Information will continue to be treated in accordance with this Privacy Policy unless any changes to the Privacy Policy are made in accordance with the section below titled “Changes to This Privacy Policy.”
How We Protect Your Information
Internal Safeguards
The security of your Personal Information is important to us. We use commercially reasonable administrative, technical, personnel and physical measures to safeguard Personal Information in our possession against loss, theft and unauthorized use, disclosure or modification.
Despite Fibro Fix’s efforts to protect your Personal Information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
We will retain your Personal Information as long as your account is active or needed to provide you services. At any time you can remove your Personal Information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Fibro Fix from our servers. Fibro Fix tools that collect and store Personal Information allow you to correct, update or review information you have submitted by going back to the specific tool, logging-in and making the desired changes. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Children Under the Age of 13
We are committed to protecting the privacy of children. The Fibro Fix web site is not designed or intended to attract children under the age of 13. The Fibro Fix web site does not collect Personal Information from any person we actually know is under the age of 13.
Choices You Have Regarding Your Personal Information
There are several options available to you if you do not want your Personal Information used by Fibro Fix as provided in this Privacy Policy.
Registering an Account Is Optional
You should not register as a member or for any specific service or application that collects Personal Information. You may correct, update or review any Personal Information you have submitted through registration by signing in and updating your registration information. If you have registered and no longer want Fibro Fix to use your Personal Information, you should delete such information from your account.
Reviewing and Modifying Your Personal Information
At any time, you may update Personal Information that is stored on the Fibro Fix web site or change your account preferences on the Fibro Fix web site:
- If you have an account on the Fibro Fix web site, you can log in and update or change your account information
- You may unsubscribe to any of our email updates, posts, newsletters or products by following the unsubscribe instructions in the body of any message
- You may contact us at: info@fibrofix.com
Disabling Cookies
Most browsers offer instructions on how to reset the browser to reject Cookies in the “Help” section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of the Fibro Fix web site may not work properly but you do not have to accept our Cookies in order to productively use the Fibro Fix web site. It is important to note that in order to use the opt-out services described below, you must not reject all Cookies because these opt-out procedures work by placing Cookies on your browser that enable these opt-out procedures to function. The “opt-out Cookies” are placed, for example, in order to help prevent the placement of Cookies used for the targeting of advertising.
Certain Ad Servers allow you to prevent them from collecting data through the use of Cookies. In order to do so, you must Opt-out of such data collection with each individual site. You can find additional information and resources about how to opt out of advertising and related Cookies by visiting the World Privacy Forum’s site at www.worldprivacyforum.org.
In addition, as set forth above, you can opt out of any third-party vendor’s use of Cookies by visiting www.networkadvertising.org/choices.
Opt-Out
You can choose to opt-out of receiving Fibro Fix’s Daily Posts, Newsletters or other materials at any time by unsubscribing. Simply:
- Follow the directions included at the bottom of the newsletter; or
- Log in to your Fibro Fix account and uncheck the newsletters you no longer wish to receive.
In addition, if you previously requested that we send you third party promotional offers, you may opt-out of receiving such materials at any time by clicking the “unsubscribe” link in the body of the communication.
Electronic Communications You Send to Fibro Fix
This Privacy Policy does not apply to information, content, business information, ideas, concepts or inventions that you send to Fibro Fix by email, text message or other means of electronic communication. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not send them electronically to Fibro Fix.
California Privacy Rights
California Law permits those visitors to our web site who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. To make such a request, please write to us at our address set forth above and include your name and the address to which you would like us to respond.
Cross-Border Transfer
Your Personal Information may be stored and processed in any country where Fibro Fix has facilities or in which we engage service providers, and by using our products and services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than in your country.
How to Contact Us
If you have questions about our Privacy Policy, please contact us at info@fibrofix.com. You can also contact us at:
Formulated Nutriceuticals, LLC
6 Commerce Blvd.
Palm Coast, FL 32164
Changes to this Privacy Policy
We may change this Privacy Policy from time to time, so it is suggested that you check the Fibro Fix web site from time to time to ensure that you know about our current policy. We reserve the right to change or modify this Privacy Policy or any of our tools or services at any time and any changes will be effective upon being posted unless we advise otherwise. If we make any material changes to this policy we will notify you by email (sent to the email address specified when you register) and/or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this website for the latest information on our privacy practices. If you do not accept the terms of this Privacy Policy, we ask that you do not register with us and that you do not use the Fibro Fix web site. Please exit the Fibro Fix web site immediately if you do not agree to the terms of this Privacy Policy.
Effective June 1, 2013
